Field Service Management Software
Give mobile teams digital forms, asset-linked work orders and QR identification. Use MapTrack as a field asset and work layer, with dispatch, GPS and integration requirements confirmed before rollout.
GM of Operations
Trusted by construction, mining and field service teams
15 reviews on G2 · 17 reviews on Capterra
What we track
Assets your field teams manage
Use configurable asset records for the tools and customer or site equipment included in your field-work scope.
- HVAC systems and air conditioning units
- Fire safety equipment and extinguishers
- Electrical switchboards and meters
- Plumbing fixtures and hot water systems
- Building services equipment
- Generators and backup power
- Commercial kitchen equipment
- Security and access control systems
- Elevators and escalators
- Test and measurement instruments
- Service vehicles and tool kits
- Asset-linked tools and service kits
The challenge
Why field service teams lose visibility
Paper job cards, phone calls and delayed updates can make asset work and supporting evidence difficult to retrieve consistently.
Paper job cards
Paper-based work orders get lost between the office and the field. No one knows the real status of a job until the technician returns.
No field visibility
Supervisors may not see the latest recorded work status until paper or disconnected updates return to the office. MapTrack can centralise asset-linked work records, but it is not a live technician-location system.
Due work is hard to organise
Without a defined preventive schedule and work-order process, due asset work can be difficult to prioritise. MapTrack does not provide a documented SLA-management or customer-dispatch engine.
Compliance gaps
Inspections, certifications and safety checks completed on paper cannot be verified, timestamped or audited digitally.
How MapTrack helps
A field layer for asset-linked work
Use MapTrack for asset records, digital forms, preventive maintenance and work orders. Scope dispatch, customer-management, GPS and integration needs separately.
Mobile work orders
Previously loaded forms and work orders can be completed offline within documented boundaries, then synced after reconnection. Creation, setup, imports, exports and server-side automations need a connection.
Explore mobile work ordersGPS and telematics scoping
Confirm the device, provider, delivered location or telemetry fields and rollout scope.
Explore GPS and telematics scopingDigital forms and inspections
Configure checklists for inspections, service reports and sign-off. The AI form builder can turn supplied text or an uploaded source document into a draft for review.
Explore digital forms and inspectionsPreventive maintenance scheduling
Choose and test the schedule trigger and manual, per-asset automatic or batch generation mode.
Explore preventive maintenance schedulingCurrent reports and exports
Workspace owners can use the documented Activity, Team Leaderboard, Asset Servicing, Asset Performance, Depreciation and Trash reports. Validate required outputs during the pilot.
Explore current reports and exportsConfigured follow-up
A failed submission doesn’t create follow-up work by default. Configure and test any task or work-order automation before rollout. Configured notification actions send email to selected Person records with a valid email address.
Explore configured follow-upMobile work orders
Complete loaded work orders in the field
Assign work orders to supported people and load them before connectivity is lost. Users can complete procedures and checklists, record per-asset outcomes, add time and costs, and move the work order to Completed before syncing after reconnection.
- Asset-linked work-order records
- Procedures, checklists and per-asset outcomes
- Record time and costs on loaded work orders
- Complete loaded work offline, then reconnect to sync
- Creating and first loading work needs a connection
GPS tracking
Scope GPS and telematics separately
MapTrack's asset map can show positions from supported GPS data. Live technician tracking, nearest-worker dispatch, routes, trips, geofences and time-on-site billing aren't documented capabilities of the core app. Confirm the device, provider, delivered location or telemetry fields and rollout scope.
- Confirm the provider and tracked asset types
- Confirm required position and meter fields
- Keep technician dispatch outside the assumed scope
- Validate trips and geofences if separately proposed
- Pilot delivered data before rollout
Digital forms
Replace paper with mobile forms and inspections
Configure digital checklists for inspections, service reports, handover forms and sign-off. The AI form builder can turn supplied text or an uploaded source document into a draft for review. Submission-level location capture is available when enabled and permitted.
- Custom forms for inspections and service reports
- AI-generated draft from supplied source material
- Submission location when enabled and permitted
- Photo and signature capture
- Selected results can feed configured follow-up
Field-ready
Built for mobile teams, offline and on-site
Field service happens at customer sites and remote locations. MapTrack runs as a web app on supported phones and tablets; confirm device and browser compatibility for the intended environment.
Previously loaded forms and work orders can be completed offline within documented boundaries, then synced after reconnection. Creation, setup, imports, exports and server-side automations need a connection. Confirm current pricing, plan inclusions, user entitlements, trial and subscription terms directly with MapTrack before relying on them.
Web app
Supported mobile browsers
Offline work
Complete after first load
Configured notification action
Plan terms
confirm current entitlements
Coordinate your field service team from one platform
Digital forms, asset-linked work orders and preventive schedules for mobile asset service workflows, with dispatch and GPS scope confirmed separately.
- 30-day trial
- No credit card required
- Confirm current plan scope
Get started
How field service teams roll out MapTrack
Setup depends on data quality, labels, workflows and team size. Start with one asset class or site, test one field workflow, then expand.
Import your asset register
Import supported asset and location fields from a spreadsheet, or create records individually. Validate the mapping before adding more data.
Set up forms and schedules
Build reviewed service-report forms and inspection checklists, then configure preventive schedules and work-order defaults for the pilot assets.
Roll out to technicians
Give field technicians the appropriate current roles. Load work orders while connected, then test forms, evidence capture, completion and reconnection with the intended devices.
Optimise and report
Review the current owner-only reports and on-demand exports. Confirm whether they provide the evidence needed before extending the workflow.
Key features for field service management
Asset, form and work-order capabilities for the field-service workflows MapTrack supports.
Stop the paperwork
Replace paper job cards with asset-linked field records
Use asset-linked forms and work orders to replace parts of the paper workflow. Confirm dispatch, customer, reporting and integration requirements separately.
Frequently asked questions
Common questions about field service management software.
Resources for field service teams
Guides and features relevant to field service management.
Maintenance and work orders
How MapTrack handles preventive schedules, work orders and recorded service history.
Explore maintenance and work ordersERP work-order integration guide
Assess MapTrack as a field layer, with work-order and evidence exchange requiring scoped custom integration.
Explore ERP work-order integration guideGPS and telematics scoping
Confirm provider, delivery scope and any separately proposed geofence fields before rollout.
Explore GPS and telematics scopingForms and checklists
Custom digital forms for service reports, inspections and sign-off.
Explore forms and checklistsExplore
- Pricing
- Book a demo
- MapTrack vs Asset Panda
- Alternative to Asset Panda
- Alternative to spreadsheets
- Commercial GPS tracking
- Construction equipment GPS tracking
- Construction
- Vehicle pre-start checklist
- Hardware store
Other industries we serve
- Construction
- Civil contractors
- Plumbing contractors
- Electrical contractors
- HVAC contractors
- Landscaping
- Building services
- Mining and resources
- Oil and gas
- Industrial maintenance
- Facilities services
- Fleet and transport
- Government and councils
- Manufacturing
- Energy and utilities
- Infrastructure
- Education
- IT assets
- Aviation
- Fire safety and protection
- Agriculture
- Transport and logistics
- Water utilities
Coordinate your field service team from one platform
Use MapTrack for digital forms, asset-linked work orders and preventive maintenance, with dispatch and GPS requirements confirmed separately. Confirm current pricing, plan inclusions, user entitlements, trial and subscription terms directly with MapTrack before relying on them.
Maintenance · ERP work orders · GPS scoping · Forms · Preventive scheduling