Work order management software
Create, assign and complete work orders with five priorities, procedures, photos, time entries and entered part, external or other cost lines.
GM of Operations
Trusted by construction, mining and field service teams
15 reviews on G2 · 17 reviews on Capterra
The challenge
Why paper work orders cost more than you think
Paper and spreadsheet-based work orders seem simple until jobs go missing, priorities are unclear, costs are untracked and nobody can prove what was done, when and by whom. The hidden cost of manual work orders is far greater than the paper they are written on.
Paper work orders get lost, damaged or forgotten
Paper dockets disappear between the workshop and the office. Jobs are completed but never recorded. Service history has gaps because the paperwork was lost in a ute, left on a bench or thrown away after the job. You cannot manage what you cannot find.
No priority system means urgent work gets buried
When every work order looks the same on a whiteboard or spreadsheet, urgent safety-related jobs compete with routine maintenance for attention. Critical defects sit in a queue behind oil changes. Without a priority system, the most important work is not necessarily done first.
No visibility into work order status or completion
Supervisors may not have a shared view of which jobs are in progress, overdue or complete. They find out by calling technicians, checking the workshop or waiting for paperwork to arrive. By then, deadlines may have been missed and the information may be out of date.
No cost capture means no cost control
Paper work orders rarely capture parts used, labour hours or third-party costs accurately. Without this data, you cannot calculate maintenance cost per asset, compare actual spend to budget, or make informed repair-versus-replace decisions. Costs are invisible until they show up in accounts.
One platform
Creation, assignment, completion and cost tracking. One workflow
Replace supported paper workflows with digital work orders, deliberate assignments, five priorities, field completion and entered time or cost lines.
Create & assign work orders
Choose and test the schedule trigger and manual, per-asset automatic or batch generation mode. A failed submission doesn’t create follow-up work by default. Configure and test any task or work-order automation before rollout. Configured notification actions send email to selected Person records with a valid email address.
Explore create & assign work ordersMobile completion
Previously loaded forms and work orders can be completed offline within documented boundaries, then synced after reconnection. Creation, setup, imports, exports and server-side automations need a connection.
Explore mobile completionPriority & scheduling
Use five fixed priorities plus Table, Kanban and Agenda task views. Confirm any technician workload, availability or performance view before relying on it.
Explore priority & schedulingCost capture & reporting
Record time entries and part, external or other cost lines. Confirm any asset roll-up, budget, completion-rate, cost-trend or technician-performance report before rollout.
Explore cost capture & reportingWork orders
Create, assign and track work orders digitally
Choose and test the schedule trigger and manual, per-asset automatic or batch generation mode. A failed submission doesn’t create follow-up work by default. Configure and test any task or work-order automation before rollout. Configured notification actions send email to selected Person records with a valid email address.
- Manual and configured scheduled work orders
- Five fixed priority levels
- Configured email notifications to selected Person records
- Table, Kanban and Agenda views with status filters
- Service history retained when the work is linked to an asset
Mobile
Complete and close work orders from the field
Technicians can open loaded work orders, review asset details and procedures, then record time, entered costs, photos, notes and completion status. Inventory issue or consume remains a separate connected action. Previously loaded forms and work orders can be completed offline within documented boundaries, then synced after reconnection. Creation, setup, imports, exports and server-side automations need a connection.
- Open and complete loaded work orders in the web app
- Enter part cost lines without hidden stock deduction
- Log time and external or other costs
- Attach photos and notes as evidence
- Loaded work orders can be completed offline
Field-ready
Work orders that work where your teams work
MapTrack is a browser-based installable web app. Test loaded work orders, procedures, evidence, time and cost entry on the devices technicians will use.
Previously loaded forms and work orders can be completed offline within documented boundaries, then synced after reconnection. Creation, setup, imports, exports and server-side automations need a connection. Confirm current pricing, plan inclusions, user entitlements, trial and subscription terms directly with MapTrack before relying on them.
Browser or PWA
Installable web app
Offline work
Complete after first load
Connected sync
Review status after synchronisation
Plan terms
confirm current entitlements
Every work order tracked from request to completion
Digital work orders with five priorities, deliberate assignments, field completion and entered time or cost lines.
- 30-day trial
- No credit card required
- Confirm current plan scope
Get started
How maintenance teams roll out digital work orders
Setup depends on data quality, labels, workflows and team size. Start with one asset class or site, test one field workflow, then expand.
Import your asset register
Use the connected CSV/XLSX asset import wizard, map supported fields and test a controlled sample. Link pilot work orders to the validated asset records.
Configure work order templates
Choose and test the schedule trigger and manual, per-asset automatic or batch generation mode. Configured notification actions send email to selected Person records with a valid email address.
Onboard technicians on mobile
Give technicians the required role and test loaded work orders, procedures, photos, time, cost lines and sync on their devices. Setup depends on data quality, labels, workflows and team size. Start with one asset class or site, test one field workflow, then expand.
Expand and refine
Add more work-order types and separately tested inspection follow-up. Confirm KPI and export needs before relying on a reporting pack.
Key features for work order management
Supported workflows for creating, assigning, completing and reviewing work orders.
End the paperwork
Keep work-order history with the asset record
MapTrack retains task history, procedures, photos, entered time and cost lines. Confirm the evidence, inventory and reporting workflow your team needs before rollout.
Frequently asked questions
Common questions about digital work order management for maintenance teams.
Resources for work order management
Guides, features and pages relevant to digital work order management.
Maintenance & work orders
How MapTrack handles work order creation, assignment, mobile completion and service history in one platform.
Explore maintenance & work ordersERP work-order integration guide
How to scope and build MapTrack as a field layer while the ERP remains the system of record.
Explore ERP work-order integration guideEquipment maintenance management
Preventive maintenance scheduling and service history, with any OEM or telematics delivery confirmed separately.
Explore equipment maintenance managementROI calculator
Calculate how much reactive maintenance, downtime and manual work order processes are costing your business.
Explore ROI calculatorExplore
- Pricing
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- Alternative to Asset Panda
- Alternative to spreadsheets
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Other industries we serve
- Construction
- Civil contractors
- Plumbing contractors
- Electrical contractors
- HVAC contractors
- Landscaping
- Building services
- Mining and resources
- Oil and gas
- Industrial maintenance
- Facilities services
- Fleet and transport
- Government and councils
- Manufacturing
- Energy and utilities
- Infrastructure
- Education
- IT assets
- Aviation
- Fire safety and protection
- Agriculture
- Transport and logistics
- Water utilities
Work orders with a retained digital history
Create, assign and complete digital work orders with procedures, photos, time and entered costs, while keeping inventory actions explicit. Confirm current pricing, plan inclusions, user entitlements, trial and subscription terms directly with MapTrack before relying on them.
Maintenance · ERP work orders · Scheduling · Service history · Inventory · Compare