Inspections that finish without reception
Pits, basements, tunnels, plant rooms and remote sites are where this work actually happens. Forms and loaded work orders complete on the device and sync when it reconnects, photos included.
GM of Operations
Trusted by construction, mining and field service teams
15 reviews on G2 · 17 reviews on Capterra
What does offline actually mean here?
It means the crew can complete forms and inspections with no connection, and can complete an already-loaded work order end to end including its per-asset outcomes, time and costs, then move it to completed. Everything syncs when the device reconnects. The boundary is specific: the work order must be loaded before signal is lost, and creating a new work order, imports, exports and server-side automations still need a connection. On pull, server state wins if a record changed while the device was away.
- Works offline: Forms, inspections, photos, and a loaded work order end to end.
- Needs a connection: Creating new work orders, setup, imports, exports, server-side automations.
- Conflict rule: Server state wins on pull. Worth knowing before you depend on it.
Why is "works offline" usually not a real answer?
Because it is said by almost everyone and defined by almost no one. Offline covers everything from caching a read-only list to completing a full job and reconciling it later, and the difference only shows up on a site with no coverage, halfway through a shift. The useful question to ask any vendor, including us, is narrower: what exactly can be completed, what cannot, and what happens when the same record changed on the server while the device was away.
The problem
Field work happens where the coverage is not. Pits, tunnels, basements, plant rooms, prisons and remote sites all break an app that assumes a connection, and the failure is expensive because it happens after the crew has driven there. Teams work around it the old way: paper in the ute, photos on a personal phone, and someone typing it all up that evening from memory. That is where the evidence gets thin and the timestamps stop meaning anything.
How MapTrack addresses it
MapTrack behaves the same way with or without a connection, so nobody has to remember to switch modes before driving into a pit. Forms and inspections complete on the device, photos included. A work order that was loaded before signal was lost can be completed end to end, with its per-asset outcomes, time and costs, and moved to completed. Everything pushes when the device reconnects. Where a record changed on the server while the device was offline, server state wins on pull, and we would rather you knew that rule up front than discovered it.
How it works
- 1
Load the work before the crew leaves
Open the jobs and assets they will need while there is still signal. The most common offline failure is a job raised after the ute left the highway.
- 2
Work normally on site
Complete forms and inspections, record per-asset results, capture photos. There is no separate mode to enable.
- 3
Capture the evidence at the time
Photos and notes go on the record as the work happens, rather than being reconstructed that evening from memory.
- 4
Reconnect and sync
Submissions and completed work push automatically once the device is back in coverage.
- 5
Know the conflict rule
Server state wins on pull. Give one person ownership of a job while it is out of coverage and this never bites.
Why we publish the boundary instead of the word
Offline is the single most common must-have we hear, and the most loosely defined claim in the category.
A specific capability, not a slogan
Loaded work orders complete end to end offline, per-asset outcomes included. Creating new ones does not. Both halves are stated.
A published conflict rule
Server state wins on pull. Ask any other vendor in this category for their rule in writing and see what comes back.
Photos survive the gap
Evidence is captured at the time and uploads later, rather than living on a personal phone until someone remembers to send it.
No mode to remember
The app does not need to be switched into an offline state, because nobody does that at the top of the ramp on the way down.
Where offline matters most
Finish the job where the signal ends
Forms, photos and loaded work orders complete on the device and sync when it comes back into coverage.
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Frequently asked questions
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